Road to customer satisfaction: Delivering quality from construction to handover
About this Webinar
Delivering quality in the construction and handover phases play an important role in building a foundational relationship of trust between general contractors and their clients. In fact, customer satisfaction can be seen as a goal or measurement which affects customer retention and, therefore, profitability and competitiveness.
So, how can technology help to produce and improve quality on construction projects? Or are you wondering how you can ensure smoother field processes and a faster handover using technology โ all while establishing customersโ trust?
Join us in our upcoming roundtable webinar featuring a panel of industry experts from Boustead Projects, Keppel Land Limited and PT. Bumi Parama Wisesa (BPW) to discover how technology became a part of their business roadmap to deliver quality construction and the impact it has on customer satisfaction and engagement.
What you'll learn
- Choosing the right construction technology to be part of the digitalisation roadmap
- Unleashing the power of site data to improve site performance, reduce costs, and increase productivity
- Gaining clientsโ trust by increasing the quality and speed of operations
- Emerging digital trends in construction
Speakers
Ben Shanks
APAC Regional Director ยท Novade
Muhammad Khalil Bin Shaiful Bahari
Deputy Director, Group Technology Office ยท Boustead Projects
Kris Leong
Senior Manager, Customer Experience ยท Keppel Land Limited
Henny Santiko
Estate and Facility Dept. Head ยท PT Bumi Parama Wisesa
Delivering quality in the construction and handover phases play an important role in building a foundational relationship of trust between general contractors and their clients. In fact, customer satisfaction can be seen as a goal or measurement which affects customer retention and, therefore, profitability and competitiveness.
So, how can technology help to produce and improve quality on construction projects? Or are you wondering how you can ensure smoother field processes and a faster handover using technology โ all while establishing customersโ trust?
Join us in our upcoming roundtable webinar featuring a panel of industry experts from Boustead Projects, Keppel Land Limited and PT. Bumi Parama Wisesa (BPW) to discover how technology became a part of their business roadmap to deliver quality construction and the impact it has on customer satisfaction and engagement.
Ready to level up?
Watch this free webinar and discover how Novade helps construction teams work smarter.